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FAQ

The massage chair cannot be started

Reason: Power supply issue or disconnected protector. Solution: Check the power connection, replace the power fuse, or contact after-sales service

Some functions do not work

Reason: The motor belt is detached or electronic parts are damaged. Solution: Replace the belt and tighten it or contact after-sales service for assistance.

Airbag not inflating

Reason: The trachea is damaged or folded. Solution: Replace or straighten the trachea.

Zero gravity function failure

Reason: It may be due to improper operation or safety system malfunction. Solution: Cut off the power and wait for one minute before restarting.

Inconsistent height of massage wheels

Reason: The interactive tapping massage method of high-end massage chairs may cause inconsistent height of massage wheels.Solution: This is not a malfunction, but one of the functions of the massage chair.

Noise issues

Reason: Low cost massage chairs may have used poor quality bearings and carbon brushes, which can cause noise due to wear and tear after prolonged use.Solution: Replace with high-quality imported bearings and carbon brushes.

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